Terms & Conditions

Product Availability

As all of the garments are handmade there are only a limited number of items in stock. If you can’t see your size or prefer to choose your own colour we can make it for you, please refer to our Custom Orders Page.

Payment Methods

We gladly accept Visa, MasterCard or Bank Transfer payments, all through PayPal.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

You are not required to have a PayPal account to purchase from this store, although if you already have a PayPal account you may use it.

We also except Cheques and Money Orders.

Refunds Policy

At The Green Seam, we strive to give you quality clothing. If you are not satisfied with the item of clothing you receive you must contact us within 7 days of delivery. If for some reason your garment is faulty or the wrong size chosen, you can exchange for another item. We will not exchange due to “change of mind”. The garment must not be worn or washed and still have the tag attached. Returns must have the original invoice and the original shipping charges are not refundable. If you are exchanging for a new item, new shipping charges will apply. Please check over your garment when you receive it to ensure that you are satisfied with your purchase. A credit note may be issued to be used against your next purchase in some cases.

Shipping Information

We have decided to use Registered Post service with Australia Post for deliveries in Australia and Overseas so that we can track all items and guarantee that the items arrive to you in the way they left us.

If items are in stock they will be dispatched within 3 working days of payment and you will receive an email with the Tracking number. Your parcel can be tracked at www.auspost.com.au in the “track items section”, just add in your tracking number. For Custom Orders you will receive an email when your garment has been constructed with the parcel tracking number and you can also track your parcel at the above address.

Shipping Charges

Within Australia: 500g and under = $9.00 500g to 3kg = $14.00
New Zealand: 500g and under = $16.00 500g to 1kg = $24.00
Everywhere Else in the World: 500g and under = $25.00 500g to 1Kg = $40.00


Due to the fabrics used there may be shrinkage of 3-8%. Please follow the care instructions properly and it is not advisable to wash in hot water or to tumble dry.

Care Instructions


We recommend fabrics to be washed in cold to warm water with a gentle detergent, free of bleach. You may use a gentle machine cycle or hand wash.


Line drying is best. If necessary, fabrics can be dried in the clothes dryer on the cool setting but there may be shrinkage and machine drying can cause the fibers to break therefore decreasing the garments life.


Warm iron for bamboo clothing.
Hot iron for hemp clothing.
(If there is any lace, please put a tea-towel or cover over this when ironing.)

All prices are in Australia dollars and include GST.